TERMS & CONDITIONS
CANCELLATION AND RESCHEDULE OF APPOINTMENTS
Secret Glam Ltd, operates on a 48-hour cancellation policy. If you wish to cancel or rearrange your appointment, we kindly ask you to give us a minimum of 48 hours' notice. Cancellations outside the policy time will be charged at £25 or taken that amount out of the course of treatments.
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For Complimentary consultations, a £25 deposit will be charged if not given an adequate notice. Cancellations can be made in person, phone or email – we are open 7 days a week.
DEPOSITS
Our Aesthetic Consultations are complementary; however, we take a small deposit to secure the time slot (Secret Glam Ltd - £25). Should you not wish you go ahead with the suggested treatment your deposit will be refunded.
The consultation fee is redeemable against the treatment but not refundable. If you wish to book a treatment on the day, a deposit will be taken for the treatment. The deposit amount will depend of the price of the treatment that you wish to have. Should you not want to go ahead with the treatment or if you are unsuitable for the treatment the deposit fee is non-refundable. We thus advise all our patients to have a consultation first so that we can review the Medical History and ensure that the treatment you wish to have is the right for you.
REFUNDS
Refunds will be issued should you change your mind or any other reason, subject to our 48- hour notice cancellation policy.
LATE ARRIVALS
We kindly request you to arrive 10 minutes prior to your first appointment time to complete any documentation (including Medical History and Consent Forms). We try our best to accommodate late arrival however there may be times where your treatment time may have to be reduced or rescheduled to another date. If the treatment has to be moved, the late cancellation fee will apply.
TREATMENTS DISCLAIMER
We achieve significant results on many cases and strive to work with you to achieve the desired result. However client’s results may vary from person to person and thus results are not guaranteed. This varies according to biological make up and response, diet, and lifestyle. Please also note we may recommend a change in your treatment programme during your course of treatments to meet your individual needs.
POLICY ON PETS
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We regret that we are unable to allow pets in the treatment rooms for hygiene reasons.
GIFT VOUCHERS
Gift Vouchers that have been purchased are non-refundable and cannot be exchanged for cash, they are valid for 12 months. When booking your appointment please state the voucher number when booking the appointment and bring your gift voucher to your appointment. Any Gift Vouchers that have been won / gifted by Botox Fillers Queen may have a shorter validity than 12 months.
PROMOTIONAL OFFERS
All offers are limited to one offer per person and cannot be used in conjunction with any other offer or product purchases.
REFERRALS VOUCHER
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For referral client, both the client that has referred and the client that has been referred receive a £20 voucher to use towards any treatments in the clinic. The referral voucher is valid for 3 months from the issue date, and only one voucher can be used per treatment or course of treatments.
COMPLAINTS POLICY
Complaints should be made by e-mail to the manager at Secret Glam Ltd. We aim to acknowledge complaints within 5 working days.
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